Our cancellation policy varies depending on the length of stay or the number of rooms.

§ 1. Cancellations and cancellation costs:
When booking one night - 1 room:
Cancellation up to 1 day before arrival (until 6:00 p.m. - hotel local time): Free of charge
Cancellations on the day of arrival: 90% of the travel price

§ 2. Cancellations and cancellation costs:
When booking more than one night or from 2 to 4 rooms for one night or more):
Cancellation 4 days before arrival (until 6 p.m. - hotel local time): Free of charge
Cancellations 3 days before arrival: 90% of the travel price

§ 3. Cancellations and cancellation costs (group booking from 5 rooms to 10 rooms):
For bookings from 5 rooms to 10 rooms (group):
Cancellation up to 3 weeks before arrival (until 6:00 p.m. - hotel local time): Free of charge
Cancellations afterwards: 90% of the travel price

§ 3 a. Cancellations and cancellation costs (group booking from 10 rooms):
For bookings of 10 rooms or more (group):
Cancellation up to 8 weeks before arrival (until 6:00 p.m. - hotel local time): Free of charge
Cancellation up to 4 weeks before arrival (until 6:00 p.m. - hotel local time): 70% of the travel price
Cancellations afterwards: 90% of the travel price

§ 5. Cancellations or changes to a booking must only be made in writing. Verbal appointments are not valid.

§ 5 a. Security deposits:
Upon request by the hotel, a valid credit card number or, alternatively, a security deposit is required upon arrival.
The amount depends on the length of stay and is determined by the hotel. The hotel is also entitled to request the entire accommodation costs in advance.